WHO WE ARE
Pinnacle Communications BPO is founded by experts who have excelled in the industry, bringing together a collective experience of over 50 years in knowledge, skill and operational expertise to help grow your business exponentially. We ensure that we streamline your client relationships and give you the best-in-class service that guarantees your clients satisfaction with the support processes, helping to increase profitability. You can rest assure, at Pinnacle Communications BPO there are people who would go above and beyond for your business and your client’s satisfaction.
Our vision is to become trusted client partners and serve with a smile to deliver an unparalleled BPO service experience.
Raising the bar in excellence, timeliness, accuracy, effectiveness, and customer/client service
An experienced leader who specializes in building strong teams and getting them to the next level through ‘Customized’ approaches in innovative Planning, Relationship Management, Customer Experience, Personnel Development and Evaluation, Strategic implementation of Programs and Procedures to address Organizational requirements and Superior Customer/Client Support.
Distinctly experienced Customer Service\Quality Assurance Manager with a demonstrated history of attaining top results in the outsourcing/offshore business industry. Marked consistent high achievement in Sales, Workforce, Contact Center and Business Process Outsourcing (BPO) management.
An enthusiastic people manager with a proven track record of well over a decade, with client/consumer relations and servicing businesses in the BPO industry. Highly adaptable to the fast changing e-business environment and always looking for a new challenge to contend with.